Pago, Entrega, Devoluciones y Reembolsos

1. Condiciones de pago y entrega / delivery

1.1. El pago se realizará por adelantado (mediante transferencia bancaria por adelantado), Paypal o tarjeta de crédito. Jowissa AG se reserva el derecho de excluir ciertas formas de pago, de acuerdo con los resultados de una evaluación de crédito
1.2. En el caso de pago por adelantado o Paypal, la mercancía será enviada al cliente una vez recibida la comisión de transferencia. En el caso de pago con tarjeta de crédito, la cuenta del cliente se carga antes del envío de la mercancía
1.3. Si el cliente hace un pedido desde otro país que no sea Suiza, Estados Unidos o Alemania, verá los precios finales al consumidor, incluidos los impuestos y los costes de embalaje. Los gastos de envío están incluidos en el precio final de los pedidos de los relojes (p.e., no los pedidos de accesorios) de Suiza, Estados Unidos y Alemania. El cliente puede que tenga que pagar los derechos de aduana en vigor en su país. Para ello, el cliente será facturado directamente por el servicio de mensajería o por la oficina de aduana de su país


1.4. En caso de pago por adelantado, el pago se realizará inmediatamente después de la recepción de la confirmación del pedido
2. Derecho de anulación y reembolso para los consumidores

Consumers are entitled to a right of withdrawal, whereby consumers are any natural person who concludes a legal transaction for purposes which can not be attributed primarily to their commercial or independent occupation.

2.1. Derecho de desistimiento
Derecho de anulación

You have the right to revoke this contract within a period of fourteen days without giving reasons and get a full refund. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods.

In order to exercise your right of revocation, you must inform us (JOWISSA Uhren AG, Dorfstrasse 12, 2544 Bettlach, Switzerland Tel .: +41 32 644 3040, e-mail: shop@jowissa.com) by means of a clear statement (eg Letter or e-mail) about your decision to revoke this contract. You can do this under 2.3. which is not required. In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

2.2. Consecuencias de la anulación
If you revoke this agreement, we shall have to repay you without delay and at the latest within fourteen days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we will use the same payment you used in the original transaction, unless you have expressly agreed otherwise. We may refuse the repayment until we have recovered and tested the goods or until you have proved that you returned the goods in perfect condition, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the deadline of 14 days. The return is made at the account and risk of the customer at the headquarters of Jowissa AG in 2544 Bettlach. If the product shows signs of wear or damage after the return, which is attributable to improper handling, you must pay for the loss of value of the goods.
2.3. Ejemplo de formulario de anulación
Muestra
(Si deseas anular el contrato y obtener el reembolso, por favor, rellenes este formulario y envíelo de vuelta)

JOWISSA Uhren AG, Dorfstrasse 12, 2544 Bettlach, Switzerland, e-mail: shop@jowissa.com

I hereby revoke the contract which I have concluded to purchase the following goods

  • Ordered on ________ / received on________
  • Name of the consumer
  • Order number
  • Item number and quantity
  • Your address
  • Date